Refund Policy
Refund, Cancellation & Rescheduling Policy
At Nest & Nurture, we understand that plans can change. This policy outlines the terms relating to cancellations, refunds, and rescheduling for all services, courses, workshops, sessions, and packages.
Cancellation by You
If you cancel your booking more than 14 days before the scheduled course, session, workshop, or programme start date, you will be eligible for a refund of fees paid, subject to any applicable non-refundable booking and materials fees outlined below.
Cancellations made within 14 days of the scheduled start date are non-refundable.
Rescheduling by You
You may reschedule your booking once without charge, provided you notify us at least 14 days before the scheduled start date and an alternative date is available.
Requests to reschedule made within 14 days of the scheduled start date cannot be accommodated and the booking will remain non-refundable.
Non-Refundable Materials & Resources
Some services, courses, packages, and programmes include immediate access to digital resources, course materials, workbooks, recordings, guides, downloads, or other educational content.
Where such materials are included and have been provided to you following booking, AED 500 of the booking fee is non-refundable. This amount represents the booking, administration, and materials fee and will be deducted from any refund issued.
This applies regardless of whether the materials have been accessed, downloaded, used, or reviewed.
Block Bookings & Packages
For block bookings, packages, or programmes consisting of multiple sessions:
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Sessions already delivered are non-refundable.
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Unused sessions may be rescheduled subject to availability where sufficient notice is provided.
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Where a partial refund is agreed, the value of any sessions already delivered, together with any applicable non-refundable materials and administration fees, will be deducted from the refund amount.
Cancellation by Nest & Nurture
In the unlikely event that Nest & Nurture needs to cancel a session, course, workshop, event, or programme, clients will be offered either:
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A full refund; or
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An alternative date where appropriate.
For block bookings or packages, any undelivered sessions will be rescheduled or refunded on a pro-rata basis.
Nest & Nurture is not responsible for any travel, accommodation, childcare, loss of earnings, or other consequential costs incurred by clients.
Exceptional Circumstances
Requests outside of this policy may be considered at our discretion and assessed on a case-by-case basis.
Contact
For cancellation, refund, or rescheduling requests, please contact:
Last updated 25/6/2026